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Responsible Gaming
Spinjo Casino is licensed by the Tobique Gaming Commission (licence No. 0000064), the Comoros AOFA (licence ALSI-202509073-FI2), and the Curaçao Gaming Authority (licence OGL/2023/176/009).
Gamble for entertainment
Gambling can be an enjoyable leisure activity when it is kept within safe and affordable limits. Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense, similar to spending on a meal, film or other recreational activity. Only use money that is available after essential costs such as housing, food, utilities, transport, education and other regular commitments have been paid.
There is no guaranteed way to win. Casino games are based on chance, and previous results do not determine future results. A winning streak does not mean another win is due, and a loss does not make a win more likely. Do not chase losses by increasing your stakes or continuing to play for longer than planned. The safest approach is to accept losses as part of the cost of entertainment and stop when your planned limit has been reached.
- Only gamble with money you can afford to lose.
- Set a budget before you begin and keep to it.
- Set a time limit and take regular breaks.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essentials or sell possessions to gamble.
- Never view gambling as a way to earn income or recover financial losses.
- Keep gambling separate from important financial and personal responsibilities.
Gambling must be undertaken only by adults who meet the applicable legal age requirements. Do not allow anyone under the legal gambling age to access your account or use your payment method. Keep your login details private and take reasonable steps to prevent other people, particularly children, from using your account.
Set limits and stay in control
Planning your gambling in advance can make it easier to stay in control. Spinjo Casino may provide account tools or controls that allow you to manage aspects of your play. The options available, how they operate and when changes take effect may depend on the account, service and applicable requirements. Review the information shown in your account and contact the relevant support channel if you need help understanding an available control.
Useful limits to consider
- A deposit limit, so you cannot add more funds than your chosen amount during a selected period.
- A loss or spending limit, to help manage the amount you are prepared to risk.
- A wagering or stake limit, to control the size of individual bets or total play.
- A session or time limit, to remind you to stop or take a break.
- A cooling-off period, which can temporarily restrict access to gambling.
- A permanent or extended self-exclusion request, where you want to stop gambling for a longer period.
Choose limits before you start playing and set them at a level that is realistic for your personal circumstances. A limit should not be increased simply because you have lost money or want to continue playing. If a control is difficult to use, does not meet your needs or you are unable to keep to it, stop gambling and seek assistance.
Self-exclusion is an important option for people who want to prevent themselves from gambling. A self-exclusion request may restrict access to an account and related gambling services for the period selected or required. During self-exclusion, do not attempt to open another account, use another person’s account or bypass account restrictions. If you believe you need self-exclusion, request it as soon as possible and remove gambling applications, saved payment methods and promotional messages where practical.
Account controls are helpful tools, but they are not a substitute for personal support. Ask someone you trust to help you stay accountable, particularly if gambling has become difficult to manage. You can also consider blocking gambling websites or applications on your devices and reviewing your banking arrangements with your financial institution.
Recognise the warning signs
Problem gambling can develop gradually. A person may not notice the change until gambling begins to affect money, relationships, work, study, sleep, health or mood. There is no need to wait for a serious crisis before asking for help. Early support can make it easier to regain control.
You may need support if you:
- Spend more time or money gambling than you intended.
- Think about gambling frequently or find it difficult to concentrate on other activities.
- Feel restless, irritable or anxious when trying to stop.
- Keep gambling to win back money that you have lost.
- Increase your stakes or take greater risks to experience the same excitement.
- Hide gambling activity, losses or transactions from family, friends or colleagues.
- Borrow money, miss payments or use essential funds to gamble.
- Gamble to cope with stress, sadness, loneliness, anger or other difficult feelings.
- Cancel plans, miss work or study, or lose interest in activities you previously enjoyed.
- Experience conflict with a partner, family member or friend because of gambling.
- Feel guilt, shame, hopelessness or loss of control after gambling.
If any of these signs apply to you, stop playing and speak with a qualified gambling counsellor or health professional. You can also tell someone you trust what is happening. Support is available to people affected by gambling, including partners, family members and friends. You do not need to manage the situation alone, and asking for help is a practical step rather than a failure.
If gambling is connected with thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your location. If you are worried about someone else, encourage them to seek professional help and contact emergency services where there is an immediate risk.
Support, privacy and our approach
Players in Australia can seek confidential assistance through recognised gambling support services in their state or territory. These services may provide counselling, information, financial guidance and support for affected family members. A general practitioner, mental health professional, community health service or financial counsellor may also be able to help. Search for a recognised Australian gambling support service in your state or territory, or use the support information provided by the relevant public health authority.
When you contact Spinjo Casino about safer gambling, information may be requested to help understand your situation and apply an appropriate account control. Any information provided should be handled in accordance with the applicable privacy requirements and the Spinjo Casino privacy information. Do not send sensitive personal or financial information through an unverified channel. Use the support or account-management options available on the website.
Responsible gaming measures may include account reviews, information about limits, temporary restrictions, self-exclusion and referral to external support. Where a restriction has been requested or applied, do not attempt to avoid it by creating additional accounts or using another person’s details. Account verification and other safeguards may be used to help protect players and maintain the integrity of the service.
This page provides general information and is not medical, legal or financial advice. Gambling laws, available tools and support arrangements may vary across Australian states and territories. Check the requirements that apply to you and seek independent professional advice when needed. The most important step is to act early: set a limit, take a break, close access if necessary and speak with someone who can help.
- Pause your gambling and do not try to recover losses.
- Use available deposit, time-out or self-exclusion controls.
- Tell a trusted person what is happening.
- Contact a qualified gambling counsellor, health professional or financial counsellor.
- Seek urgent help if you or another person may be in immediate danger.