Across your first 4 deposits
Privacy Policy
Spinjo Casino is licensed by the Tobique Gaming Commission (licence No. 0000064), the Comoros AOFA (licence ALSI-202509073-FI2), and the Curaçao Gaming Authority (licence OGL/2023/176/009).
Information we may collect
The information we handle depends on how you use Spinjo Casino, the services you request and the information needed to meet our legal and operational responsibilities. We aim to collect information that is reasonably relevant to those purposes. Information may be provided directly by you, generated through your use of the website or received from service providers that help us operate the platform.
Account and identity information
When you create or use an account, we may handle details such as your name, date of birth, contact details, account login information, preferences and records of communications. We may also handle information needed to confirm that you are eligible to use the services. This can include identity and age verification documents, information shown on those documents and other details used to complete verification checks.
Payment and transaction information
We may handle payment-related details, deposits, withdrawals, wagers, account balances, bonuses or promotions applied to an account, and other transaction records. Payment providers may process payment information under their own privacy policies. We may receive enough information to confirm and record a transaction without necessarily receiving or storing all underlying payment credentials.
Technical, device and usage information
When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, links selected, access times and information about how you interact with the website. We may also handle cookie identifiers and similar online technologies.
Communications and support information
If you contact us, we may keep a record of your enquiry, the information you provide and our response. This helps us investigate issues, answer questions, improve support and maintain an accurate history of account-related communications.
How we use information
Personal information may be used for purposes connected with providing, securing and improving Spinjo Casino services. These purposes may include the following:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing website functions, player support and requested services.
- Confirming your identity, age and eligibility to use the services.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting suspicious, unlawful, prohibited or potentially harmful activity.
- Managing responsible gambling measures and responding to relevant account concerns.
- Meeting legal, regulatory, tax, accounting and record-keeping obligations.
- Communicating with you about your account, service updates, security matters and support requests.
- Sending marketing communications where permitted and where you have provided the required permission, subject to your choices.
- Understanding website use, testing features, improving performance and developing services.
- Protecting our rights, the security of users, the website and our service providers.
We may use information where it is necessary to provide a service you request, to comply with an obligation, to protect a legitimate operational or security interest, or where you have given consent. The appropriate basis may depend on the type of information and the purpose of the activity. If you do not provide information that is necessary for account administration, verification, payments or legal checks, we may be unable to provide some or all services.
Sharing and service providers
Information may be shared with carefully selected providers that support the website and its operations. These providers may assist with hosting, technology, identity verification, payment processing, fraud prevention, security, customer support, communications, analytics, auditing and professional services. They should only use information for authorised purposes and may be required to protect it.
Information may also be disclosed where reasonably necessary to comply with legal or official requests, investigate suspected fraud or unlawful conduct, protect people or property, enforce applicable terms, or support a business transfer or restructuring. We do not treat your personal information as public information. Where information is transferred or accessed across borders, appropriate safeguards may apply as required by the circumstances.
Cookies, security and retention
Cookies and similar technologies
Spinjo Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website performance and help with security, analytics and relevant communications. Some cookies may be placed by service providers working on our behalf. Cookies can improve your experience, but certain website features may not work correctly if they are blocked or removed.
You can manage, restrict or delete cookies through your browser settings. Browser controls differ, so please check the instructions provided for your browser or device. Changing cookie settings does not necessarily remove information already collected or prevent all technical information from being processed where it is needed for security, account access or essential website functions.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure systems, monitoring, authentication practices and staff or provider procedures. No online service can guarantee complete security, so you should keep your login details confidential, use a secure device and tell us promptly if you believe your account or information has been compromised.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your choices and data rights
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights are not always absolute and may be subject to verification, legal obligations, security needs or other permitted exceptions.
- Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: request deletion of your data where there is no valid reason for us to continue keeping or using it.
- Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
- Restriction or objection: in some circumstances, ask us to limit or stop particular uses of your information.
- Complaint or review: ask us to review how a privacy request or concern has been handled.
How to exercise your rights
To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinjocasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before acting, particularly where a request involves sensitive information or account security. We may ask for additional details if a request is unclear.
We will consider and respond to valid requests within a reasonable period, subject to the nature of the request and any applicable requirements. A deletion request may not result in immediate or complete removal where information must be retained for legal, security, dispute or transaction-record purposes. If marketing consent is withdrawn, service or account messages may still be sent where they are necessary to administer your account, protect security or provide an important operational notice.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to our services, technology, legal obligations or privacy practices. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.